Cali Intercom Services was founded with a clear purpose: to help businesses build stronger relationships with their customers through service that is professional, empathetic and consistent.
We believe that every interaction—whether it’s a customer inquiry, a bookkeeping update or a payroll cycle—should contribute positively to your business. That’s why we combine trained bilingual talent with efficient processes and modern technology.
We operate as an extension of your organization. You get a dedicated team committed to your goals, aligned with your culture and focused on delivering measurable value.
We bring together the perfect blend of experience, professionalism and cost efficiency.
Our leadership team has decades of combined experience managing customer service centers, accounting departments and administrative teams across the United States, Canada, the United Kingdom, Latin America and Asia.
This globally informed perspective allows us to run highly efficient and scalable support operations that maintain exceptional service quality.
Whether you’re a small business, a growing startup or a large organization, we adapt to your needs and integrate directly into your existing systems—no disruption, no complications.
To become a benchmark in the customer service industry, recognized for innovation, adaptability and exceeding expectations in every interaction.
To provide comprehensive customer service solutions that enhance relationships between companies and customers through excellence, empathy and efficiency.
These values guide everything we do—from hiring and training to client communication and daily operations:
Empathy, excellence, commitment, integrity, innovation, teamwork, customer focus
Wilber is a seasoned executive with extensive experience in corporate finance, accounting consolidation and customer service operations.
He has led financial reporting for up to 27 entities simultaneously and managed international outsourcing teams across more than 10 countries, including the U.S., Canada, the U.K., Dominican Republic, Puerto Rico, Mexico, Costa Rica, Panama, India and the Philippines.
His leadership brings structure, global insight and operational excellence to every client partnership.
Walter specializes in building and scaling customer service teams. Known for taking operations from 0 to 30 employees in under two years, he brings hands-on experience in quality management, team development and customer satisfaction.
His expertise ensures that every team we deploy is effective, trained and ready to perform.